Read the support instructions below to know how you can get help.
π File64.com Support Policy
At File64, we strive to offer reliable, secure, and fast file-sharing services. This Support Policy outlines the scope, channels, and response times for customer support.
1. π Support Hours
Standard Support Hours: Monday to Friday, 9:00 AM β 6:00 PM IST
Emergency Support (for Pro/Enterprise users): 24/7 via priority channels
2. π¬ Support Channels
Email: support@file64.com
Live Chat: Available on the website (during business hours)
Help Center: https://file64.com/help
Community Forum: Coming Soon
3. π§ Scope of Support
Our support team can assist you with:
Account access and login issues
Uploading, sharing, and downloading files
Subscription and billing inquiries
Technical errors and bug reporting
Security or abuse reports
We do not provide:
Custom development or code troubleshooting
In-depth device or browser configuration
Third-party software or service support
4. β± Response Time Goals
User Type Initial Response Time
Free Users Within 24β48 business hours
Pro Users Within 12 business hours
Enterprise Users Within 4 business hours
> Note: Actual response times may vary during weekends, holidays, or high-volume periods.
5. π Abuse & DMCA Reporting
To report abuse, file takedowns, or DMCA requests, contact:
Email: abuse@file64.com
DMCA Form: https://file64.com/dmca
6. π Updates to This Policy
This support policy may be updated from time to time. We encourage you to review it periodically.
Published:
Jun 18, 2025 12:51 PM
Category:
